gbwin Privacy Policy – Personal Data Protection for Malaysia Users

1Introduction & Scope of This Privacy Policy

Gbwin (operating via gbwin.vin) takes our responsibility to protect the privacy of every individual using our platform seriously. This Privacy Policy applies to all gbwin platform users – whether through the website, Android mobile app, iOS app, or any other official gbwin channel.

This document is written in plain, easy-to-understand English because we believe every member has the right to know exactly what happens to their data – not just wade through confusing legal text. If you have any questions after reading this policy, the gbwin support team is ready to assist you at any time.

2Personal Data We Collect

Gbwin only collects data that is genuinely necessary for platform operations and to provide you with the best possible service. No data is collected excessively or without a clear purpose.

For identity verification (KYC), gbwin may require a copy of an identification document such as a MyKad or passport. These documents are stored in a secure environment and protected to the highest security standards.

3How We Use Your Data

Every piece of data we collect is used for a specific and legitimate purpose. gbwin does not use your data for purposes unrelated to platform operations without obtaining your consent first.

• Account Management: To create, verify, and manage your gbwin account, including the KYC process required by law.
• Transaction Processing: To securely and accurately process deposits, withdrawals, and all financial activities in your account.
• Platform Security: To detect and prevent fraud, hacking, money laundering, and any suspicious activity.
• Service Communications: To send important notifications related to your account, transactions, policy updates, and promotions that you have agreed to receive.
• Platform Improvements: To analyze usage patterns in aggregate in order to improve the user experience, app design, and gbwin services.
• Legal Compliance: To comply with legal requirements, licensing regulations, and directives from the relevant regulatory bodies.
• Customer Support: To resolve inquiries, complaints, and assistance requests submitted to the gbwin support team.

4Data Sharing & Disclosure

GBWin does not sell your personal data to any third party for marketing purposes. This is an unwavering commitment. However, there are certain situations where gbwin may need to share your data with specific parties:

• Payment Service Providers: Information required to process transactions is shared with approved payment gateway providers such as FPX processors and e-wallet providers. All these providers are bound by strict confidentiality agreements.
• Game Providers: Minimum required technical data is shared with third-party game providers to ensure proper game functionality.
• Legal Authority: gbwin will disclose required information to authorities, courts, or regulatory bodies when mandated by law or a valid court order.
• Fraud Prevention: In cases required to prevent fraud, money laundering, or other illegal activities, certain information may be shared with the relevant security agencies.

All third parties receiving data from gbwin are subject to data protection obligations just as stringent as those applied to gbwin itself. We ensure every service partner complies with the established data security standards.

5Data Security & Protection

Gbwin continuously invests in the latest security infrastructure to ensure your personal data is always protected. Our security measures encompass multiple layers of protection:

6Cookies & Tracking Technologies

The GBWin platform uses cookies and similar technologies to enhance the user experience, ensure the platform functions correctly, and analyze usage patterns anonymously. The following are the types of cookies used:

• Essential Cookies: Required for core platform functions such as login verification and session security. Cannot be disabled.
• Preference Cookies: Stores your personal settings such as preferred language, theme, and display settings.
• Analytics Cookies: Collects anonymous data on how users interact with the platform for improvement purposes — no personally identifiable information is involved.
• Security Cookies: Helps identify suspicious activity and protect your account from unauthorized access.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the gbwin platform.

7Data Retention Period

Gbwin retains your personal data only for as long as necessary for the purposes stated in this policy or as required by applicable law.

• Active Account Data: Retained for the duration your account is active and for three years after account closure.
• Financial Transaction Records: Retained for seven years in accordance with anti-money laundering (AML) legal requirements.
• KYC Documents: Retained for five years after account closure, or longer if required by a regulatory body.
• Communication Logs: Customer support session records are retained for two years for service quality purposes.
• Technical Data: Access logs and technical usage data are retained for 90 days.

Once the retention period expires, data will be securely deleted or anonymised in accordance with industry-standard procedures.

8Your Rights as a Data Owner

As a gbwin member and owner of your personal data, you have certain rights guaranteed under Malaysia's Personal Data Protection Act 2010 (PDPA). gbwin respects and facilitates the exercise of these rights:

To exercise any of the above rights, please contact the gbwin support team via in-app or website live chat. We will process your request within 30 working days from the date of receipt.

9Cross-Border Data Transfers

As a platform operating in the global digital environment, gbwin may transfer your personal data to servers or processing facilities located outside Malaysia in certain situations. All such transfers are carried out with safeguards equivalent to Malaysian standards:

• Data transfers only take place to countries or regions with an equivalent or higher level of data protection.
• All transfers are protected by comprehensive data processing agreements with standard protection clauses.
• Gbwin ensures all overseas data processors comply with Malaysia's PDPA requirements.

10Minors & Additional Protection

The GBWin platform is strictly for individuals aged 18 and above only. gbwin does not knowingly collect any personal data from minors. Should we find that a minor's data has been collected, immediate action will be taken to delete that data and close the account in question.

Parents or guardians who discover that their children have registered a gbwin account are requested to contact our support team immediately for further action.

11Changes to This Privacy Policy

Gbwin reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. Any significant changes will:

• Displayed at the top of this page with the latest update date.
• Communicated to active members via email or in-app notification on gbwin.
• Takes effect 14 days after notification is issued, unless it relates to an urgent legal requirement.

Your continued use of the gbwin platform following any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

12Contact the gbwin Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, please contact the gbwin team. We have a privacy officer responsible for ensuring PDPA compliance and for handling all privacy-related inquiries seriously.

You can reach us via live chat in the gbwin App or website, or through the email address displayed at the bottom of this page. All privacy enquiries will be responded to within 3 working days and fully resolved within 30 days.

For more information about your rights under Malaysia's PDPA, you may visit the official website of the Department of Personal Data Protection Malaysia.